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FREQUENTLY ASKED QUESTIONS
We're always happy to answer any questions you may have, just get in touch via our 'Reach Out' page or drop us an email at: contact.timecapsulemedia@gmail.com
In the meantime, some of your queries may have been answered before, so hopefully our FAQs below will provide some insight.
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WHEN WILL I RECEIVE MY TIME CAPSULE?
Our current turnaround is 8 weeks for photography and 16 weeks for videography. If you book one of our photo packages, we'll also provide you with a 'sneak peak' from your gallery within 48 hours, so you have a selection to share on social media while you wait for the full gallery.
HOW DO I BOOK?
The first step is to complete our new client onboarding questionnaire below, or to contact us to check our availability for your date, and we'll talk you through it from there.
Once we have a completed questionnaire, we'll generate a contract and invoice for your deposit. When the deposit has been received, your date is secure with us, yay!
WHEN/ HOW DO WE PAY?
We ask for a 20% deposit to secure your date. The remaining balance will become due 7 days before your wedding (you can pay this in as many or as few instalments as you'd like, whatever works best for you!) We prefer payment via bank transfer, and you'll find our bank details on the bottom of your invoice.
WHERE ARE YOU BASED?
We're based in Lancashire, though we are happy to travel all over the UK. For bookings over 2 hours away from our home base in Upholland, we charge a standard travel fee of £200 towards our fuel & accommodation costs. We will also stay locally the night before to make sure there are no delays on the morning of your special day.
DO WE MEET WITH YOU BEFOREHAND?
Included in every package is a 'pre-wedding consultation'. We usually hold these via video call, around a month before your booking. During this meeting, we'll run through the timings of your wedding, to ensure we can stay as invisible as possible on the actual day, along with how we work, any ideas/ inspiration you'd like us to take on board, questions you might have and a general chat about what to expect.
If you'd like to have a call with us sooner than this, just let us know and we'll get something booked in with you.
CAN YOU PROVIDE PHOTO ALBUMS/ MEMORY BOXES?
We absolutely can. If you'd like us to add these to any of our packages, just let us know and we'll provide a quote depending on what you're looking for.
IS DRONE FOOTAGE INCLUDED?
In both our Hourglass and Pendulum packages, which cover all-day videography, drone footage is included (weather and flight restrictions, permitting).
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ANYTHING ELSE YOU'D LIKE TO KNOW?